Shipping policy
Shipping Policy
At Rozenray, we're committed to delivering your health and wellness products safely and efficiently. Please review our shipping policy below.
Processing Time
Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
We offer the following shipping options within the United States:
- Standard Shipping (5-7 business days) - $6.95
- Expedited Shipping (2-3 business days)- $12.95
- Express Shipping (1-2 business days) - $19.95
- Free standard shipping on orders over $50*
International Shipping
We currently ship to select international destinations. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
Product Care During Transit
Our health and wellness products are carefully packaged to maintain their quality during shipping. Temperature-sensitive items are shipped with appropriate cooling materials when necessary. We recommend unpacking your order immediately upon arrival.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can track your package through our website or directly with the carrier.
Shipping Restrictions
Certain products may have shipping restrictions based on your location. Any restrictions will be noted on the product page and during checkout.
Address Accuracy
Please ensure your shipping address is accurate and complete. Rozenray is not responsible for orders shipped to incorrect addresses provided by the customer. Address changes can only be made before the order is shipped.
Delays
While we strive to meet all delivery estimates, shipping times are not guaranteed. Delays may occur due to weather conditions, carrier issues, or other unforeseen circumstances. We appreciate your patience and understanding.
Questions?
If you have questions about shipping or need assistance with your order, please contact our customer service team at contact@rozenray.com.
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This policy is subject to change. Please check back periodically for updates.